Shipping Policy

Orotex Liquidation will not assume shipping or shipping charges for all stock product purchases. All pricing is Ex-Works our warehouse located at: (325 East 10th Court Hialeah, FL 33010) the purchaser is responsible to pay the cost of any and all shipping cost. This includes trucking, special handling (residential delivery, lift gate, and call for appointment), duties, and clearing cost. 

You are responsible to pick up your Inventory Purchase from our warehouse unless otherwise specified by a Orotex Liquidation sales rep). 

At Orotex Liquidation, we have built strong relationships with a wide network of carriers to provide you with the most competitive shipping rates available.

Email us: hello@orotexliquidation.com or call us at (305) 887-1486 for a shipping quote.

At Orotex Liquidation we use a variety of materials to package and ship our merchandise, the most common being Bales, bins, gaylords or shrink-wrapped pallets. Orders are typically shipped by Courier (Fedex), LTL (Less than Load) Carriers, Full Trailers or Containers.  Own pick-up is also available. CLICK HERE TO LEARN MORE

GENERAL SHIPPING INFORMATION

Courier Case Shipments (FedEx/USPS)

• Certain items that are packed in small boxes are usually ship by courier such as Fedex instead of a trucking carrier.
• Shipping more than 1 box at a time is typically cheaper, as each additional box costs less to ship than the first one.
• Occasionally, when it is cheaper to ship via Courier, certain pallet listings can be re-packed for you into boxes in order to minimize the shipping costs. Especially true when shipping to a residence whop require lift-gate
• Depending on how many case-packed items are ordered, it can sometimes be cheaper to put them all on one pallet and ship them with an LTL carrier.
• Your Sales Rep and Logistics Department will always work with you to provide you the best possible shipping rate and method.
• Unless otherwise requested shipping quotes and shipments are conducted with the minimal default insurance.

LTL Shipments

LTL stands for ’Less-Than-Load’ or a shipment of several pallets. LTLs can vary from 1 to 6 pallets. Orders over 6 Pallets may need to be consolidated into 6 pallets, shipped with 2 LTL Shipments or Shipped as a Full Load. We always provide you with the best shipping option for your review prior to finalizing your order.

• Weight of the goods being shipped
• Type of goods being shipped
• If you will need a lift-gate or not

• Number of pallets being shipped
• Destination address (distance from shipping location)
• If being delivered to a residential or commercial address

THINGS TO KEEP IN MIND:

• Generally, pallet deliveries to a residence will require a lift-gate to lower the pallets to the ground.
• Carriers charge more for home delivery and lift-gate use. If you have the option to receive your order at a friend’s place of business or pick-up from the local terminal it could it could save you some money
• For insurance and safety reasons, trucking carriers do not allow customers to climb onto the truck to manually unload their pallets. Commercial locations, if not equipped with a loading dock or forklift, will also require a lift-gate. LTL carriers charge extra for residential deliveries. Typically they will levy a flat fee of between $25-$75. Carriers also charge extra for trucks with lift-gates, typically a flat fee of around $25-$75.
• Deliveries are to curbside or to the loading dock. Drivers will not deliver your pallet(s) into your garage or inside your storage space, so be prepared to bring the items inside yourself or with the help of a friend.
• You will need to verify the pallets and shrink-wrap before signing the Bill of Lading upon delivery (or make annotations on it before signing it). If your pallet shows signs of having been opened, rummaged through, stolen from or otherwise tampered with during shipping, it is your responsibility to make a note of this on the Bill of Lading BEFORE you accept the merchandise. Should there have been any theft or loss during transit, failure to make annotations will significantly lower the chances of receiving any kind of compensation from the shipping company.

Truckloads

Truckloads generally refer to a 48’ or 53’ truck filled with merchandise on pallets or hand-loaded. Truckloads usually cost a flat rate to ship based on the destination and mileage, irrespective of whether the truck is full or half empty. Larger orders that cannot be shipped economically as LTLs can often be cheaper to ship as a full load. Truckloads can be ordered with or without a lift-gate. Trucks with lift-gates can often be costly and it may be cheaper to rent a forklift for a day to assist you in unloading the truck. The latter is especially true when the merchandise is traveling long distances.

Typically, 26 pallets can fit comfortably onto the floor of a 53’ truck bed with no double-stacking. However, many types of pallets can be double-stacked (assuming height is not greater than 4’)  to allow between 26-52 pallets to be put on the truck, minimizing your overall landed cost per pallet. Some goods can be consolidated further or even hand-loaded (for example, a 70 pallet load may be able to be consolidated into 52 pallets; or 2 full loads may be able to be hand-loaded into a single truck).

SOME THINGS TO NOTE IF YOU ARE RECEIVING A FULL TRUCKLOAD OF MERCHANDISE:

• Make sure you can receive a 53 footer in your area (in terms of street size and parking & reversing availability)
• Make sure you have the means and ability to unload the truck.
• You will most likely need to provide the vendor with the day(s) and time that you can receive the load and whether you need to be notified in advance of the truck’s arrival.
• You typically have TWO (2) hours to unload the truck, and will be charged detention fees if the unloading takes longer. This is standard practice in the freight industry. Make sure you have the manpower available to help you unload in a timely manner.
• Be aware that the shipping charges do not include any labor, and that the driver will not assist in the unloading of the truck (unless the truck is ordered with a lift-gate, in which case the driver will move the pallets to the rear and operate the lift-gate to lower the pallets to the curb)
• Be aware that there is a SEAL with a UNIQUE number on each truck. Make sure the seal number matches the number on the packing slip you will receive with the load.
• Most shipments can usually be moved OTR (over the road) on a regular truck, but occasionally, especially to distant locations, shipping by rail can be cheaper. Rail shipment procedures are the same as truckload procedures, but the shipping time is usually a bit longer. While truckloads can reach their destination within 1-6 business days, rail shipments can typically take around 10-15 days to arrive.
• Unless otherwise requested shipping quotes and shipments are conducted with the minimal default insurance.

Orotex Liquidation shall not have any liability or responsibility for any errors or omissions in the content of the information, materials or products provided or bought by the client, for your action or inaction in connection with said information, materials or products, or for any damage to your property or data or any other damage you may incur in connection with said information, materials, or products. You buy at your own risk. In no event shall either Orotex Liquidation, its affiliates or agents be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the information, materials or products provided or bought by the client, whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

PICK UP

Self-Pick Up is available from our warehouse. Some things to note:

• We aim to make our last deliveries for self-pick up by 3:00pm so customers have enough time to load their goods prior to closing
• Goods need to be picked up within 48 hours of being ordered
• When picking up goods in person – please make sure what you request to be delivered to you for pick-up can fit entirely in your vehicle. Return of partial pallets which have already been opened is not possible
• Please ensure you bring sufficient tie downs and/or straps with you to secure your shipment when appropriate
• Please discard any unwanted goods or materials in the trash containers which are provided – please DO NOT leave discarded goods or trash in the parking lot
• If you are leaving the wooden pallets behind – please return it to the designated area or ask a team member for assistance
• Assistance to help you load the goods is limited. Should you sign a potential damage disclaimer, Team Members will assist you to load Whole Pallets by way of fork-lift in to your pick-up or van but team members cannot assist you to hand load any goods. If you are unable to load your order yourself we would be happy to arrange competitive shipping to your destination
• Please note heavy machinery operates in our parking/loading yard. Please demonstrate extreme caution at all times. Keep pets and children close to you or inside your vehicle